Privacy Policy

Last updated: April 14, 2026

1. Introduction

Pollo Assistance ("we", "our", "the Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.

2. Information We Collect

Data Type	Purpose	Retention
Email address	Account creation and authentication	Until account deletion
Chat messages	Providing AI responses and chat history	Until chat or account deletion
Uploaded files	File management and AI analysis	Until file or account deletion
Usage data	Service improvement and message limits	Aggregated, anonymized
Authentication tokens	Secure session management	Session duration

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your AI requests and deliver responses
Store your files, chats, and study materials
Manage your account and subscription
Enforce our Terms of Service and prevent abuse
Improve and optimize the Service

4. Third-Party Services

We use the following third-party services to operate the platform:

Firebase (Google): Authentication, database, and hosting. Subject to Google's Privacy Policy.
Groq API: AI model inference. Your messages are sent to Groq servers to generate AI responses. Subject to Groq's Privacy Policy.
ImgBB: Image hosting for premium features. Subject to ImgBB's Terms.

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes.

5. Data Storage and Security

Your data is stored using Firebase/Google Cloud infrastructure with industry-standard security measures including:

Encrypted data transmission (HTTPS/TLS)
Firebase Authentication for secure access
Firestore security rules limiting data access to authorized users
Regular security reviews

6. Content Moderation

To maintain service quality and safety, some chat conversations may be reviewed by our moderation team. Moderators can only access chat content when necessary to:

Investigate reported content or abuse
Ensure compliance with our Terms of Service
Provide direct user support when requested

7. Your Rights (GDPR Compliance)

If you are located in the European Economic Area, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data and account
Right to Data Portability: Request your data in a machine-readable format
Right to Restrict Processing: Request limitation of how we use your data
Right to Object: Object to processing of your personal data

To exercise any of these rights, please contact us at the email address below.

8. Cookies and Local Storage

We use browser local storage to save your preferences (theme, language, settings). We do not use tracking cookies or third-party analytics cookies. Firebase Authentication uses essential cookies for session management.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.

10. Data Retention

We retain your data for as long as your account is active. You can delete individual chats, files, or your entire account at any time. Upon account deletion, all associated data is permanently removed within 30 days.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, data requests, or concerns:

Email: support.polloassistance@proton.me