Frequently Asked Questions

Quick answers to the most common questions.

General questions

Is Pollo Assistance really free?

Yes. The FREE plan is free forever, with credit-based quotas (200K credits/day, 3M/month). For most users that's well above 100 messages per day. You only pay if you want larger quotas, and it's a single $25 payment, not a monthly subscription.

What's the catch?

No catch. Operating costs are covered by:

• Premium users who pay the one-time fee.
• The extension marketplace (Pollo Assistance keeps a share).
• The AuraEON educational version (its costs are subsidized when it pays back).

The platform is designed to scale without monthly subscriptions.

Do you sell my data?

No. Your data lives in Firestore (Google Cloud Europe) and stays there. We don't train models with your conversations. We don't share with third parties for advertising. If you delete your account, your data is deleted within 24 hours.

Why so many different AIs?

Each AI has strengths and weaknesses. Llama 70B is great for general code. Mistral Large for architecture. Gemini Flash for huge documents. The brain picks the best one for each task, automatically. You don't have to know which is which.

Account & access

I forgot my password

On the login screen, click "Forgot password?" and you'll get an email to reset it.

Can I have multiple accounts?

Yes, with different emails. But Premium is per-account, not transferable.

How do I delete my account?

Settings → "Delete account". The action requires email confirmation. Everything is removed within 24 hours.

Technical issues

The AI is responding very slowly

Possible causes:

• The chosen model is overloaded (rate-limited by the provider). The brain will use another one in the next message.
• You're on Summum tier with a complex request. Try Luces, the difference in speed is significant.
• Your internet connection is unstable.

The AI invents things ("hallucinates")

It happens with all AIs, especially in Palos (smaller models). Tips:

• Use Summum for tasks where precision is critical.
• If the AI says "I already did X" but nothing actually changed, it's a hallucination — ask it again to actually execute.
• For code: always check what was committed in your repo before assuming the AI did it.

I get errors when uploading large files

The per-file limit depends on the tier: 500 KB in Luces, 700 KB in Summum. For larger files, use Pollo CODE with GitHub or Drive (no such limit there).

Pollo CODE

Why does the AI need access to my repo?

It doesn't go to Pollo Assistance's servers. The AI works directly in your repo with the tools fs_listDir, fs_readFile, fs_writeFile. We never download or store your code on Pollo Assistance. You see every commit in your own GitHub.

Can I revoke access?

Yes, at any time:

• GitHub: github.com/settings/applications → revoke "Pollo CODE".
• Drive: Google permissions → revoke "Pollo Assistance".

Do my conversations get saved?

Yes, in .pollo/chat-X.json inside your own workspace (your repo or your Drive folder). Pollo Assistance only keeps a lightweight index in Firestore to list them in the sidebar.

Contact

If your question isn't here, write to support@polloassistance.com (or as a backup, support.polloassistance@proton.me). You can also click the 💬 Support button in the top bar (only visible when logged in) to open the contact form directly.